Support

We want Guitar Maestro to be straightforward, dependable and useful. If you need assistance with the app, your account, educational content, purchases or privacy, please contact us.

How to contact support

Submit your request through the Guitar Maestro contact form.

Please include “Guitar Maestro Support” in the subject or at the beginning of your message so that we can direct it correctly.

What to include

To help us investigate your request, please provide:

A brief description of the problem
The email address associated with your account, if applicable
Your device type and operating-system version
The version of Guitar Maestro you are using
The lesson, screen or feature involved
Any error message you received
The steps that led to the problem
A screenshot, if it can be shared without exposing private information

Never send us your password, payment-card details or app-store password.

What we can help with

Support requests may include:

Signing in or accessing an account
Lesson, audio or playback problems
Progress, achievements or gamification features
Missing or inaccessible educational content
Technical errors or unexpected behaviour
Accessibility questions
Purchases and subscription access
Privacy questions
Reporting inappropriate, inaccurate or potentially infringing content
Account-deletion requests

Purchases and subscriptions

If you purchased a subscription through an app store, billing changes, cancellations and refunds may need to be requested directly from that store.

When contacting us about missing paid access, include the platform used for the purchase and a transaction or order reference if available. Do not send complete payment-card information.

Copyright and content concerns

If you believe content available through Guitar Maestro infringes your copyright or other rights, contact us with:

Your name and contact details
Identification of the protected work
Identification of the content you are reporting
An explanation of the claimed infringement
Confirmation that the information supplied is accurate and submitted in good faith

We may request additional information before acting on a report.

Account deletion

To permanently close your account and request deletion of associated personal information, follow the instructions on the Guitar Maestro account-deletion page.

Response times

We aim to review support requests as soon as reasonably possible. Response times may vary according to request volume, complexity and whether we need further information.

Submitting duplicate requests may delay our response.

Contact us

For all Guitar Maestro support enquiries, use the Guitar Maestro contact form.